Reference

Kebijakan dan Ketentuan Layanan pastitoto

This page covers the legal terms that govern your account and how we operate the platform for eligible regions in Indonesia.

Account TermsPrivacy & DataDANA, OVO, GoPay Wallet PolicyJurisdiction ConditionsContact & Requests
pastitoto Kebijakan dan Ketentuan Layanan pastitoto
KEAMANAN DAN HAK AKUN

Bagaimana Kami Melindungi Akun dan Data Anda

Your account security and data privacy are handled through a combination of encryption, access controls, and a clear retention policy. We keep records of your transactions — including deposits and withdrawals via DANA, OVO, and GoPay — for as long as your account is active and for a standard period after closure, in line with applicable regulations. You can request a copy of your data or ask us to correct inaccuracies at any time through the support channels above.

Data Encryption

All account data and wallet transaction details are encrypted in transit and at rest. Your DANA, OVO, or GoPay payment credentials are never stored on our servers in plain form.

Cookie Policy

We use cookies to keep your session active and remember your device preferences. You can manage or clear cookies through your mobile browser settings without losing your saved account details.

Data Retention

We hold your account and transaction records for the period required by applicable rules. When your account is closed, non-essential data is removed within the timeframe set by our retention schedule.

Access Requests

You have the right to request a copy of your personal data, ask us to correct errors, or query why specific account actions were taken. Submit through live chat or email with your account ID attached.

HUBUNGI TIM KAMI

Cara Menghubungi Kami untuk Urusan Hukum

If you have a question about your rights under our policy, need to request a data correction, or want to raise a legal concern about your account, our support team handles these cases separately from general account help. Reach us through any of the channels below and clearly state that your query relates to a legal or policy matter so we can route it correctly.

Team online

Live Chat

Open live chat from your account dashboard and select the Legal or Policy topic. Our team reviews these messages and responds with a reference number for your case.

Email Support

Send a written request to our support email with your registered account ID. Legal and data-related requests handled via email receive a written response you can keep for your records.

Account Help Centre

Your account settings include a Help section where you can submit a formal request for data access, data correction, or account review directly tied to your registered DANA, OVO, or GoPay wallet.

Pertanyaan Umum Seputar Ketentuan dan Hak Anda

These are the questions we hear most often about how our legal terms work, what your rights are, and how to act on them. If your question is not here, contact us through the channels listed above.

These terms apply to anyone who opens and uses an account on pastitoto from an eligible region. Access depends on local law where you are located, and by opening an account you confirm you meet the regional eligibility conditions.

Yes. Submit a data access request through live chat or support email with your registered account ID. We will confirm receipt, log your request, and send you a copy within a reasonable period as required.

Wallet identifiers used for deposits and withdrawals are stored only to process and verify your transactions. We do not share this data with unrelated third parties, and payment credentials are encrypted end-to-end during every transfer.

Non-essential data is deleted after a standard retention window following account closure. Transaction records tied to DANA, OVO, or GoPay payouts are kept for the compliance period required by applicable rules, then removed.

Yes, terms may be updated when regulations change. If the change is material — affecting your rights, your wallet connections, or how we use your data — we will notify you through your registered account before it takes effect.

Contact support and clearly mark your message as a legal or policy dispute. Our team will review the account action, provide a written explanation, and outline any steps available to you based on your region and eligibility status.