Reference

Terms and Conditions for Your pastitoto Account

Opening an account with us means you agree to these terms — they cover how your account works, how transactions clear through DANA, OVO, or GoPay, and what we both commit to.

Account eligibility rulesDANA, OVO, GoPay wallet conditionsWithdrawal and verification stepsAccount suspension policyGoverning jurisdiction notice
pastitoto Terms and Conditions for Your pastitoto Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

Wallet Matching Policy

We require that your DANA, OVO, or GoPay account is registered under the same name as your pastitoto account. This protects your withdrawal from being sent to the wrong destination and prevents fraudulent claims.

Account Data Retention

We retain your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your account data by contacting support through live chat.

Cookie and Session Use

We use session cookies to keep you logged in across your browser and to remember your preferred payment method. You can clear these through your browser settings at any time without losing your account balance or history.

Requesting Changes to Your Record

If your registered name or e-wallet details change, contact our support team before attempting a withdrawal. We will walk you through the re-verification steps so your next transaction clears without a hold.

TERMS HELP CHANNELS

Reach Us About These Terms

Live Chat Ask about account conditions, wallet rules, or withdrawal holds directly through live chat. Our support team handles terms queries and can escalate account-specific cases to the right team.
Email Support For written records of your terms inquiry — especially useful for account suspension disputes or wallet mismatch cases — send us an email and we will respond with a reference number.
Account Help Centre Our help centre covers common terms questions: what triggers an account review, how DANA or OVO withdrawal matching works, and what to do if your account access is paused.

Common Questions About Our Terms

These answers address what we hear most from account holders — particularly around wallet conditions, account holds, and how to act when something in the terms is unclear to you.

Yes. Every transaction through your account — whether via DANA, OVO, or GoPay — is covered by these terms. Wallet matching rules and verification steps apply equally across all three methods.

Access to certain features depends on local law and eligible regions. If you are in a restricted area, parts of the lobby may not load. Your account data remains intact; you are not penalised for region-based access issues.

We will always update this page when terms change and note the revision date. Continued use of your account after a revision means you accept the new version. We do not apply changes retroactively to completed transactions.

Contact our live chat team with your account details and the e-wallet you are trying to withdraw to. We will verify the mismatch, guide you through the re-check steps, and release the hold once the details are confirmed.

Send a request through live chat or email support. Include your registered account name and the e-wallet linked to your account. We will provide a summary of your activity and data on file.

We retain account records for a period after closure as required by applicable rules. After that window, personal data is deleted or anonymised. You can ask support for the specific retention period that applies to your account.